| Here are some of the answers to the most common questions, but if you don't see the answer to YOUR question here, please feel free to give us a call or email.
Q. Will my insurance company pay for my new windshield repair?
A. Yes, if you have full coverage (comprehensive). Your only out of pocket expense is your comprehensive deductible, which in most cases is $0-$100. If you think your deductible is higher than $100, be sure to confirm that you are not confusing your “collision” deductible with your “comprehensive” deductible, as collision deductibles are usually higher, but not applicable to windshield repair or replacement.
Q. Will Wild West Glass bill my insurance for me?
A. Yes. We will handle all necessary paperwork and billing directly with your insurance company. We take care of the hassle involved with windshield replacement so you don’t have to.
Q. Does the online discount apply to orders placed over the phone?
A. Yes. Just tell us you visited our website and you will receive a 10% discount.
Q. Will my insurance rates go up if I get my windshield replaced through my insurance?
A. No. Windshield replacement falls under the “comprehensive” portion of your insurance rather than the “collision” portion. A cracked windshield does not reflect your driving ability and has no bearing on your level of risk to the insurance company. Therefore the windshield repair will not influence your insurance premiums.
Q. Will you install auto glass that is the same quality as I have in my vehicle right now?
A. Yes. We use high quality auto glass that meets or exceeds manufacturers standards.
Q. How long does it take to replace my windshield.
A. We can complete most vehicles in approximately 1 hour. However, we highly recommend that you refrain from driving your vehicle for 2-3 hours (varies with humidity, temperature and type of urethane) after the installation is complete to ensure proper curing of the urethane seal. Your technician can provide the best estimate of a safe drive-away time on the day of your installation, based on current conditions and materials used.
Q. Can you replace my windshield or auto glass if it's raining or snowing?
A. In order to provide mobile auto glass service during bad weather, we will need suitable shelter (such as a carport, garage, parking garage etc.) from precipitation. If shelter is unavailable at your location on a rainy/snowy day, we will gladly re-schedule your appointment for a more appropriate time.
Q. If I need a door glass, back glass replaced or other auto glass, can you do that?
A. Yes. We sell and service all auto glass parts: Door, Vent, Back, Quarter, etc.
Q. Is the work and parts guaranteed and warranted by Wild West Glass?
A. Yes! We guarantee all our products and have full warranty on all work. For complete details see our Lifetime Warranty.
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